Do I need an ETR machine for my business?

Yes, any business making taxable supplies in Kenya must have a KRA-approved ETR machine. This is mandatory under Kenyan tax law.

What brands of ETR machines do you offer?

We offer KRA-approved ETR machines including CS30, Aclas, Mercury, Daisy, and Incotex. All our machines are certified by KRA.

Do you provide eTIMS integration?

Yes, we provide complete eTIMS integration services for fuel stations and businesses. We handle the entire setup process with KRA.

What areas do you deliver to?

We deliver ETR machines and services nationwide across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and all major cities.

Do you offer ETR repair services?

Yes, we provide professional ETR repair services including motherboard repair, display replacement, keypad services, and battery replacement.

How long does ETR installation take?

ETR installation typically takes 1-2 hours per machine. We also provide KRA configuration and staff training as part of the service.

What is the warranty on ETR machines?

All our ETR machines come with a minimum 1-year warranty. We also offer extended warranty and maintenance contracts.

FAQ | Peckerwoods Limited | ETR Machines Kenya

Q: What is an ETR machine?

An Electronic Tax Register (ETR) machine is a device approved by KRA for recording sales and transmitting tax data. All businesses in Kenya must use KRA-approved ETR machines for compliance.

What is an ETR machine?

An Electronic Tax Register (ETR) is a specialized device approved by the Kenya Revenue Authority (KRA) for recording and transmitting sales transactions electronically. It ensures compliance with tax regulations and helps businesses maintain accurate financial records.

Are your ETR machines KRA approved?

Yes, all our ETR machines are fully approved by the Kenya Revenue Authority (KRA) and comply with the latest eTIMS regulations. We provide certificates of approval with every device.

What brands of ETR machines do you sell?

We offer a comprehensive range of KRA-approved ETR machines including Incotex, Mercury, Daisy, Aclas, and CS30 models. Each brand offers different features to suit various business needs.

Do you provide installation and setup services?

Yes, we provide complete installation and setup services for all ETR machines. Our certified technicians ensure proper configuration, KRA registration, and training for your staff.

What is eTIMS and why is it important?

eTIMS (Electronic Tax Invoice Management System) is KRA's digital platform for managing tax invoices and receipts. It's mandatory for businesses using ETR machines to ensure real-time tax compliance and reporting.

Do you offer repair and maintenance services?

Absolutely. We provide comprehensive repair and maintenance services for all ETR brands. Our service center uses genuine parts and our technicians are trained by manufacturers.

What is the warranty period for your ETR machines?

Warranty periods vary by manufacturer and model, typically ranging from 1-2 years. We provide detailed warranty information with each purchase and honor all manufacturer warranties.

Can you help with KRA registration and compliance?

Yes, we assist with complete KRA registration, PIN linking, device activation, and ongoing compliance support. Our team stays updated with the latest KRA requirements.

Do you provide training for ETR operation?

Yes, we offer comprehensive training programs for ETR operation, maintenance, and troubleshooting. Training can be conducted on-site or at our facility.

What payment methods do you accept?

We accept cash, bank transfers, mobile money (M-Pesa), and major credit cards. For business accounts, we can arrange flexible payment terms.

Do you offer delivery services?

Yes, we provide secure delivery services across Kenya. Delivery charges depend on location and can be arranged during purchase.

What should I do if my ETR machine malfunctions?

Contact our support team immediately at +254 713 405 775. We'll provide remote troubleshooting or arrange for pickup/repair. We prioritize quick resolution to minimize business disruption.

Frequently Asked Questions

ETR FAQ